Returns & Exchanges

NW Digital Radio stands behind the quality of our digital radio interfaces and accessories, offering a 30-day return window for products in original, unused condition. We are committed to ensuring your digital communication equipment meets your technical needs and performance expectations.

Return Process

• 1.
  Contact Support

  Email our technical support team to obtain a Return Merchandise Authorization (RMA) number and confirm your device is eligible for return.

• 2.
  Prepare Documention

  Include a copy of your original invoice and the issued RMA number inside the package to ensure accurate and timely processing of your credit.

• 3.
  Secure Packaging

  Pack the items securely in their original packaging, including all cables, manuals, and software components to avoid restocking fees.

• 4.
  Ship and Track

  Send your return via a trackable shipping method to our designated service center; once received, we will inspect the hardware and issue your refund.